Gift Vouchers
Do you offer Gift Vouchers?
Sorry, gift vouchers are currently unavailable.
Due to the high volume of vouchers issued this year, we have temporarily paused the issuance of new vouchers to ensure that everyone with existing vouchers has the opportunity to enjoy our experiences.
For those interested in gifting an experience with us, printed vouchers can still be purchased alongside event bookings during checkout.
Can I purchase a Gift Voucher for a specific event?
Printed Gift Vouchers are still available to purchase as an add-on, when booking seats on any of our experiences. This add-on option will appear upon checkout and offers a little something special to gift to your lucky recipient ahead of the event.
How do I redeem a Gift Voucher?
If using your vouchers to redeem an Event, within the Booking Form, there is section that asks ‘Do you have a Promo Code?’ – you’ll need to click on this and a new box will open where you can add your voucher code.
Once you’ve added the voucher, if applicable you’ll be able to pay for any remaining value through the booking system.
Please note you’re also able to use multiple vouchers per booking.
I received a Gift Voucher which has now expired. Can you help?
Please note the voucher expiry date stated is the date by which an event has to have been booked by, not the date by which an event has to have been attended.
If you were unable to redeem your voucher and get in touch within 3-months from the expiry date, our team will be happy to assist in providing a revised voucher for a £10 fee per voucher, with a further validity of 30 days from date of issue.
If you were unable to redeem your voucher and get in touch over 3 months from the expiry date, we are regrettably unable to further extend. We apologise for any inconvenience.
Bookings
How do I book a seat to an event?
Tickets to all of our experiences are available to buy online through our website only. We accept all major debit and credit cards. We are unable to accept cash, cheques or payments over the phone.
How often do you run events, do they take place all year round?
Our experiences take place throughout the Spring, Summer and Autumn period. We are closed for events every January and February.
How many people join your events?
We limit our cookery courses to 12 guests per session, depending on the course.
Our Wild Wellbeing and Creative Collaborations are for between 10-16 guests, depending on the activity.
We like to keep things intimate and give you an opportunity to meet and engage with a small and diverse group who all share a common passion for food and the great outdoors.
We also have limited space, facilities and staff and a smaller group allows us to focus on the quality of our dishes and the service and hospitality you deserve.
When do you launch tickets to your events?
We launch new experiences throughout the seasons, subject to availability and demand.
To be the first to hear about new events, you can register your interest here. As soon as we launch the tickets, you’ll be the first to be notified about tickets being available.
If an event is sold out, we also have a waiting list for all our events, which you’re welcome to pop your name down for. In the event that we receive any cancellations and tickets become available, we’ll be sure to let you know.
Do you take walk-ins?
No, all guests must have pre-booked tickets to an event or course. We won’t be able to cater for any walk-ins on the day.
I’d like to join an event, but it’s all sold out. Do you have a waiting list?
If one of our events is sold out, our online ticketing system does have a waiting list option. Just pop your name in the Waiting List section on the event listing, and if any tickets do become available, we’ll be sure to get in touch.
When will I receive directions and other important information about the event?
We send out final information to our confirmed guests 3-4 days prior to the event. These will include directions to the event and what to bring. After making a reservation, please make sure to allow emails from [email protected] in your spam settings, so as not to miss further communication from us.
I’ve bought tickets to an event, but unfortunately I can no longer make it.
We have a strict cancellation policy of 30 days for all experiences. If you let us know at least 30 days prior to the event, you will receive a refund (minus a processing fee of £5 per ticket) or you can request a voucher for the full value of your booking, or move your seat to an alternative event (subject to availability).
For cancellations between 10-30 days prior to the event, we will provide a 50% refund (minus a transaction fee of £5 per individual ticket). Alternatively, you can request a voucher for the 50% value of your booking.
For cancellations less than 10 days prior to the event, as per our Terms and Conditions, you are not eligible for a refund or ticket transfer.
What happens if an event is cancelled by The Salt Box?
In the event of The Salt Box cancelling an event, guests will first be offered the opportunity to reallocate their ticket to a future event.
Please note this does not include any costs incurred through accommodation or transport.
What if someone in my party has mobility restrictions?
Due to our rural location, our venue is not suitable for wheelchair users or for those with less mobility.
Our Woodland event venue is a 5 minute walk and whilst it is step-free, there is a significant uphill section.
We are currently unable to provide any customer transportation.
Our Food
What style of food do you serve?
Since we started The Salt Box in 2017, we have strived to bring people together through a shared love of food, whilst also reconnecting people with what’s on their plate. We are committed to strengthening our local food community and do our very best to support our fellow independent businesses.
To find out more about our style of cooking, you can read more here.
Do you accommodate dietary requirements or food allergies?
Our menus are best suited for flexible, adventurous eaters with a strong focus on seasonally and locally inspired ingredients, including wild and foraged foods sourced from nature’s larder.
Due to the nature of our events and in order to uphold high-quality standards we are only able to accommodate very limited dietary requests at our experiences.
If you have specific needs please get in touch prior to booking your tickets to discuss with our team, at least 7 days before the event.
Where we are able to accommodate specific dietary needs, these must always have been communicated and approved prior to booking your tickets, and must be advised to our team no later than 7 days prior to the event.
Each of our menus are mindfully created, inspired by our nose-to-tail and root-to-fruit ethos as we strive to reconnect people with what’s on their plate. To fully appreciate our dishes, we kindly ask you not to specify your preferences or dislikes.
Due to our remote woodland kitchen, last-minute dietary requests on the event day cannot be accommodated.
If you have an allergy or intolerance, please note that all ingredients are handled in our woodland kitchen therefore it is impossible for us to guarantee that your dish will be 100% allergen-free.
For pregnant or lactating guests, detailed dietary information regarding the consumption of wild ingredients is provided below.
Will I be able to see a copy of the menu before I arrive at an event?
Our menus always focus on seasonally and locally inspired ingredients, often including wild and foraged foods.
Menus are not communicated in advance, but you can learn more about our style of cooking and sample menus here.
I'm pregnant, can you cater for me?
The Salt Box is centred on championing seasonal, local and wild ingredients, including foraged foods sourced from nature’s larder.
The advice on the consumption of wild foods during pregnancy is considerably varied and often less documented, therefore please note consumption is at your own risk and discretion. You can read more about our dietary policy here.
Joining Our Events
Is parking available?
Plenty of parking is available here at The Salt Box.
Please note it is not possible to leave your vehicle at our venue overnight without prior arrangement.
Can I take photos during an event?
Absolutely. We understand that you may want to capture the moment and it’s a sincere form of flattery to us! You are also welcome to tag us on Facebook, Twitter or Instagram (@thesaltboxuk). Please ensure to ask permission if you wish to take photos of any guests not within your party.
What if I’m running late, or won’t be able to arrive for the start time?
Please try not to be late. We wouldn’t want that to spoil your experience of the event so please leave plenty of time for travel. For events hosted in our woodland glen, we have a 5 minute walk to reach our location – therefore it’s best if everyone arrives on time.
In the event that you are late, we will make every effort to greet you as soon as possible and show you up to the woods, where you will be able to pick up where we presently are in the running of the day.
What should I wear?
Please come dressed comfortably in whatever you feel best in. All of our events take place in the woods, therefore we always advise on wearing suitable footwear.
Whilst we always hope for pleasant conditions we recommend that you also bring a warm layer and waterproof, in the event of inclement weather.
What happens if it is due to rain, and the event is outdoors?
Our events take place come rain or shine as we strive to always provide an outdoor dining experience for our guests.
In our woodland glen, we have a large shelter which provides us with a covered dining and kitchen area for our events, as well as a Teepee.
In adverse weather conditions, there may be extreme circumstances in which we would have no choice but to either move the event indoors, or cancel/postpone the meal. Adverse weather conditions may include heavy rain, high winds, thunderstorms, hail or heavy snow, when warnings are issued by the Met Office. The safety of our customers and team is paramount and we reserve the right to make an informed decision.
We advise always keep an eye on the forecast and dress appropriately.
I can’t bear to leave my dog at home, can I bring him/her with me?
Sorry, dogs are not permitted at any of our Cookery Courses.
Do you serve alcohol?
Sorry, we do not permit or serve alcohol at any of our Cookery Courses, unless specified within the event details.
Cookery Courses
How many people attend a Course?
Our Cookery Courses are exclusively for a maximum of 12 attendees.
Our Foraging Walks welcome a group of 14-16 attendees.
What equipment do we cook on at our Courses?
Our woodland kitchen is fired by FireMade UK hanging frames and fire pits, fuelled with charcoal from Green Olive Firewood and a mix of locally seasoned hardwood logs.
We may also feature a wide selection of fire equipment, which may include Big Green Egg ceramic cookers, Gozney Roccbox pizza ovens, Kadai fire bowls, spit roast machines and more.
Who are our Courses suitable for?
This course is suitable for anyone who wants to learn to cook over fire, suitable for both fire and food novices, with our passionate and professional tutors guiding you every step of the way.
Our menus are best suited for flexible, adventurous eaters, and is not suitable for vegetarians.
This course is suitable for guests aged 14+
Do you offer ‘observer’ tickets to Courses, if wishing to join alongside a partner?
No, we don’t – we’ve experimented with this before and it really didn’t work.
Our cookery courses are small, intimate groups of up to 12 guests only, everyone attending must be a paying participant.
What is the minimum age for Children attending Courses?
Our Full Day Cookery Courses are exclusively for guests over 14. We aren’t able to offer reduced pricing for minors.
Private Events
Does you host private events?
We are terribly sorry, but we are no longer offering private woodland dining, however we can offer any of our Cookery or Butchery Courses for a private group, for a minimum of 10 guests – please get in touch to find out more. We also offer Corporate Experiences, which you can find out about here.
